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Consumer Technologies & Services
by Dominic AinscoughEvent Summary
On March 13, BellSouth introduced its FastAccess HomeNetworking service, which offers the 2Wire HomePortal residential gateway to new and existing DSL customers. BellSouth follows the announcements of Verizon and SBC during the second half of 2001 in allowing for shared Internet access and peripherals among multiple PCs with a bundled broadband and home networking offering. FastAccess HomeNetworking service is available for $10 per month in addition to the recurring monthly DSL charge and the upfront networking hardware costs.
Market Impact
BellSouth's previous initiative in home networking focused on the installation of structured wiring in new single-family homes and MDUs. BellSouth's second entry follows the example of RBOC peers in broadening the target consumer base to include DSL subscribers, yet it also departs from the pricing model now employed by the other RBOCs. Similar to cable operators and ISPs, BellSouth is charging for shared broadband rather than offering free access-sharing like Verizon and SBC. However, the recurring fee will not be sustainable until additional applications beyond access are deployed. As the majority of providers do not block multiple IPs, the technologically savvy consumer that is currently leading adoption of home networking can purchase hardware through the retail channel to avoid the monthly charge. While continuing as the preferred channel for mass market consumers, service providers must enhance the value of the offering with further applications to justify the recurring costs to early adopters.
Conclusions/Recommendations
- BellSouth is better positioned for growth in home networking compared to its RBOC peers due to superior customer satisfaction with its core voice and data portfolio. According to the 2001 Technologically Advanced Family® Survey, BellSouth scored the highest ratings of all residential local providers across all nine service elements measured including quality of customer care and transmission. Having generated greater customer loyalty, it will be able to effectively bundle additional networking services with its current broadband offerings.
- Providers must form multiple vendor relationships for home networking hardware and services as a means to exert their significant influence on the near-term development of revenue-generating applications, including telephony, security, and entertainment offerings.
- While 2Wire has established distribution and co-marketing partnerships with Verizon, SBC, and BellSouth, the company must diversify its provider channels with increased focus on cable operators. As cable will remain as the dominant broadband access technology compared with DSL, satellite, and fixed wireless, MSOs offer the greatest market potential in scalable subscriber base.
Wireless/Mobile Europe
by Farid YunusEvent Summary
Deutsche Telekom announced at CeBIT on March 13 that it would launch two mobile portal solutions for its business customers, both products of a lengthy collaboration with Microsoft. The German telco's mobile division, T-Mobile, will also co-develop a customized version of Microsoft's Smartphone 2002 operating system (formerly Stinger) for use in its future branded devices.
Market Impact
By the summer, T-Mobile will be offering a Mobile Access Portal, allowing GPRS access to corporate networks, and a Mobile Service Portal, which will initially mobilize Microsoft Exchange but will also support other enterprise applications. The two companies have developed a Service Integration Platform based on Microsoft's .NET framework (T.NET), which has been optimized for T-Mobile's current and future packet data networks. A key element of the .NET mantra, remote provisioning can reduce costs for businesses wishing to mobilize their business applications, and allows easier scalability and centralized management. With these portal solutions and their lower entry barriers, T-Mobile is hoping to accelerate takeup of mobile data services among German businesses, generating additional revenue streams to boost flagging ARPU.
Conclusions
- The near-ubiquitous use of e-mail within the enterprise and the dominance of Microsoft in this space (together with IBM's Lotus Notes) means this is the logical, if not groundbreaking, first step to take. We would, however, question the viability of what is essentially an ASP service with a carrier edition of Microsoft's Mobile Information Server as an enabling platform. Companies have been loath to entrust security and management of company data to external parties, and similar offerings have failed to gain traction in other European markets, among both large corporate customers and SMEs.
- It was surely no coincidence that D2 on the previous day had announced that OfficeLive, Vodafone's own mobile Notes and Outlook service, would be launched in Germany in the coming weeks. Mere posturing within the CeBIT arena, or a sincere thrust toward the mobile enterprise? Either way, T-Mobile's portal products are not highly significant developments.
- Much more noteworthy is the public commitment T-Mobile has now given to supporting Microsoft's Smartphone 2002 OS. While the Germans went to some lengths to assert a device/OS-agnostic philosophy, this was the first endorsement from a large carrier and lends critical support to Microsoft's stated goal of 100 million phones using its mobile operating system within three to five years. That said, it remains doubtful that many other European operators will make a similar commitment, particularly in the face of solid opposition from traditional handset vendors and growing industry momentum toward truly open standards.
Technology Management Strategies
by Carrie LewisTrend
Last year was a rough year for technology companies, but smart vendors spent the year refocusing their businesses to provide customers value going forward. One example of a firm that bit the bullet and restructured is Unisys. Unisys is focusing on two key areas: 1) growing key high-value services and 2) growing its outsourcing business. In 2001, the worst year for the technology industry in decades, Unisys' services revenue grew 5.1%, propelled by large increases in its outsourcing business. Its business process outsourcing revenues grew 10% to $600 million.
Analysis
In 2001, Unisys got nearly 75% of its revenue from services ($4.5 billion) while its technology (hardware and software) revenue—down from $2.5 billion in 2000—delivered only $1.9 billion. A similar scenario rang true for IBM Global Services where revenue grew by 5.4% while hardware revenues declined 11.6%. Established product firms must move into services, smart product firms are making that move.
To make inroads toward growing its services business Unisys has focused on re-skilling its workforce, starting initially with the hiring of new business leaders. Over the past several months Unisys has recruited talent from leading U.S. consulting firms (KPMG, Accenture, IBM Global Services, and others) to form the senior management team that heads up its global industry practices. Most recently, the company has also hired senior level consultants with expertise in industry verticals Unisys is targeting: higher education and government.
To grow its outsourcing business Unisys has focused on strengthening a current area of expertise (processing payments remittances and insurance claims) and extending its IT infrastructure management-focused services offering through the development of e-business initiatives. Unisys' recently announced an agreement with Internet Access Technologies (a software development company) that will enable Unisys to deliver via the ASP model a suite Web-based productivity applications (SimDesk) to customers—specifically in government and education verticals.
Recommendations
- Users are demanding solutions, not products for their business problems. Vendors must refocus their offerings to meet this need by providing support (service) for technology delivery mechanisms (products). The severity of the past year's recession only served to highlight this long-term trend in the marketplace. As the economy improves, it will allow some vendors to continue to ignore this trend, but only temporarily.
- Users must examine which vendors are focused on solving their specific business problems. Even leading vendors have areas of strength and weakness. As vendors have restructured, they have focused on developing specific areas of expertise. Above, we outlined a few areas of specialization by Unisys. In a soon to be released Yankee Group Report we will analyze areas of competency within the outsourcing industry as a whole.
Wireless/Mobile Asia-Pacific
by Shiv PutchaEvent Summary
On March 14, the Telecom Dispute Settlement and Appellate Tribunal (TDSAT) of India was expected to deliver its long-awaited verdict on the legality and future of the previously touted limited mobility over wireless local loop (WLL) services.
Market Impact
This verdict will have significant ramifications for the India telecom industry, not just for the collective success of the cellular segment, but also for basic service providers. Probably among the most contentious issues to crop up in the Indian telecom sector, limited mobility was originally introduced by the erstwhile communications minister Ram Vilas Paswan as the "poor man's mobile service." Since that time, there has been a storm of protests relating to irregularities in the licensing procedure as well as vociferous protests about the lack of a level playing field and the potential competitive threat to the cellular operator domain.
The announcement of an impending verdict is timely, as it potentially heads off another looming controversy over the choice of call-traffic switching architecture. Last year, the high-level Group on Telecom and IT Convergence (GoT-IT) decreed that the network technology choice would have to truly contain "limited mobility" services so as not to encroach on the cellular operator domain. On March 5, however, the Department of Telecommunications (DoT) effectively ignored the recommendations of the regulator, the Telecom Regulatory Authority of India (TRAI), by announcing that basic service providers could use the A+ interface or any other interface based on the public line mobile network (PLMN) architecture, instead of the V5.2 interface based on public switched telephone network (PSTN) architecture. The A+ interface could allow basic providers to use mobile switching centers and provide a complete code division multiple access (CDMA) mobile system instead of limited mobility.
TDSAT has pushed the hearing on this subject back to March 18, and the indication is that it might be addressed in the expected announcement on March 14 regarding whether limited mobility will ever take off.
Conclusions/Recommendations
- TDSAT's ruling must address two concerns: whether limited mobility is at all feasible, and whether basic providers will have to use V5.2.
- It is unlikely that limited mobility will be disallowed. In that event, the next question becomes whether basic providers will have to use V5.2. Failure to implement that restriction will represent a significant long-term disadvantage to the cellular operators' business case in the country.
Billing & Payment Application Strategies
by Lisa CebolleroEvent
On March 14, Portal Software announced the implementation of its Infranet billing software platform in one of Germany's largest mobile operators, E-Plus Mobilfunk Gmbh & Co. KG. Portal's Infranet will be used to bill for i-mode services, which E-Plus launched at the CeBit 2002 conference in Germany the week of March 11.
Market Impact
The launch of i-mode services by E-Plus, developed by NTT DoCoMo, in Germany marks its first release for this content aggregator outside of Japan. E-Plus plans to offer i-mode subscriptions for a range of content. Agreements that E-Plus has with information/content providers will be handled and serviced by Infranet. Infranet will also be responsible for subscription tracking, value chain settlement, premium content charging, as well as support for event-based billing and value pricing for new i-mode services. In addition, Portal is providing E-Plus with a wide range of support services for its i-mode services.
Conclusions/Recommendations
- The wireless billing market is highly competitive with new entrants consistently popping up, and existing vendors adjusting strategic plans to focus their attention on this evolving marketplace. Portal has the opportunity to increase their recognition in the space with this high profile implementation. As in the case with wireless in the past, many North American service providers look to Europe for guidance and success stories in the wireless space when deciding on vendors to select to support their future wireless services.
- Portal has seen growing success in the wireless data services market already. They have had a significant number of announced and implemented solutions globally, relative to other vendors in the space. Referenceable implementations are key in any new market.
- For any billing vendor looking to target the wireless data services space, it is important to have a flexible solution that can handle a variety of pricing and rating methodologies for information/content delivery. It's not about 2.5/3G in this case, it is about content. With content, issues such as quality of service and timeliness of services come into play and become extremely important to the mobile user.
Wireless/Mobile Services
by Linda BarrabeeEvent Summary
On March 14, Sprint PCS announced that it plans to launch inter-carrier messaging for customers of Short Mail, its Web-based, two-way text messaging service, beginning in April. This will allow its customers the ability to send text messages to any wireless phone just by inputting the 10-digit phone number, regardless of carrier network. Sprint PCS's inter-carrier solution is being provided jointly by MobileSpring and Illuminet. Currently Sprint PCS is in the final stages of testing the system with other carriers to ensure a smooth transition to full commercialization over the next couple of weeks.
Market Impact
As predicted in the Yankee Group's November 21, 2001 Research Note "AT&T Wireless Makes Unilateral Declaration of SMS Interoperability," Sprint PCS has now joined a growing list of carriers, including VoiceStream and Cingular (and Verizon Wireless expected shortly), that have recently announced their plans to support inter-carrier-messaging, spurred-on by AT&T Wireless' announcement of last November. By hurdling one of the biggest barriers to text messaging—interoperability—the carriers are looking to jumpstart the market, unleash the true viral nature of texting, and drive messaging growth and revenues.
Analysis
- The most compelling argument for opening up networks to text messaging can be found in the success of SMS in Europe. Most Europeans send and receive SMS messages every week. According to the GSM Association, 50 billion SMS messages were sent during the first quarter of 2001 in Europe. European carriers enjoy an average 10% revenue share from SMS, and with low operating cost, and high penetration of the youth market, a segment of growing importance to U.S. carriers.
- The U.S. carriers are clearly working together toward a common goal, and with momentum building behind inter-carrier messaging, the Yankee Group expects that within five years, roughly 3% of total carrier revenues (voice and data) will be generated by simple text messaging/SMS (up from less than 0.25% today).
- As one of the only major carriers that does not support two-way SMS, Sprint PCS is focused on Web-based messaging, with plans to enhance its offerings with the launch of its nationwide 1X network mid-year. Currently, Sprint PCS is promoting planned enhancements for its "Short Mail" service, including the ability to create distribution lists, create, and save mini-address books, use "canned messages," forward messages using distribution lists/address book entries, and control messaging options, and so forth. However, Short Mail customers must subscribe to the wireless Web, initiate a browser session, and use their airtime bucket for "texting" (versus SMS users that are charged per message, either bundled or on a pay-as-you-go basis).
Communications Network Infrastructure
by Mindy HiebertEvent Summary
On March 11, Alcatel announced its next-generation network (NGN) product portfolio, which includes the flagship 7670 RSP Media Gateway product as well as additional gateways, softswitches, and integrated access device products.
Market Impact
The market has been waiting anxiously to hear Alcatel's packetized voice strategy, but until March 11, has only been teased by discussions about point products and announced partnerships with Telica and Westwave. Alcatel has disclosed that the relationship with Telica to OEM its Plexus 9000 is a tactical decision to provide the high-density IP and ATM media gateway functionality for customer solutions today, which is now under development for the Alcatel 7510 and scheduled for release in the second half of 2002. The relationship with Westwave provides call control solutions for Alcatel's Litespan 2000 NGDLC product, otherwise known as Litespan 2000/2012.
Alcatel's widespread customer base, in terms of international penetration as well as diversity in wireline and wireless carriers, provides an extensive target market for its new product portfolio. Furthermore, Alcatel introduces more international competition for softswitch and media gateway vendors, including incumbent vendors such as Ericsson. Ericsson, for instance, has announced at least seven international wins with its Engine portfolio in 2002 with carriers such as Transtel in South America and Telnor in Sweden.
Recommendation/Conclusion
- Alcatel's release of packetized voice technologies demonstrates international market momentum from PTTs and intercontinental carriers to migrate current systems to packet-based infrastructure. Alcatel has not yet released the ANSI version of its 5000 Softswitch, which emphasizes Alcatel's solid focus on selling its NGN product line into non–U.S. markets.
- Alcatel's 7670 flagship product is still an ATM-based system, which enables Alcatel to sell to or migrate current incumbent carrier customers, but will limit Alcatel in terms of greenfield market opportunities and thus will allow competitors with IP interfaces to have a competitive advantage over Alcatel in the short run. The 7510 product line is expected to provide Alcatel with the in-house product for a VoIP solution, but in the interim, Alcatel will turn to Telica's Plexus 9000.
Brazil Market Strategies, Wireless/Mobile Latin America
by Andy CastonguayMarket Event
Despite early confidence in its ability to auction the remaining PCS licenses, Brazil's regulator Anatel announced on March 5 that it had received no bids for the March 12 auction. The announcement is the last in a series of thwarted Anatel attempts to sell off PCS licenses in the 1,800-MHz band throughout the Brazilian territory, following a series of changes aimed at making the licenses more attractive.
Market Impact
The dissolution of the March 12 auction seriously jeopardizes Anatel's plan to introduce multiple carrier competition into every operating region in Brazil. While the regulator succeeded in selling a national license to TIM and a regional license to Telemar in 2001, the remaining licenses and areas returned by TIM (TIM was forced to sell back geographic portions of the license in the states where it already had cellular operations) leave the competitive map spotted with uneven levels of competition. While most of the country will theoretically have at least three operators in service by the middle of 2002, this reality will fall far short of Anatel's original plan of having at least five competitors in each region. Even if Anatel can repackage the PCS licenses in an attractive way, the actual entrance of new competitors wouldn't occur until well into 2003. By 2003, the market will have already matured to a three-operator level in most of the country (four operators in Region I), making the entrance of a fourth or fifth operator all the more difficult.
Recommendations/Conclusions
- Anatel should effectively abandon the effort to sell these licenses and focus on auctioning the licenses to the bidder that presents the best plans for service coverage.
- If Anatel is committed to increasing the number of operators in each region, the regulator should strongly consider allowing virtual mobile operators to enter the market rather than force new entrants to build out new networks.
- Given that new network investments have been the primary factor in the limited interest in PCS licenses, Anatel could effectively introduce a new mobile competitor throughout the country by allowing the revision of WLL licenses to permit full mobility for additional fees.
Customer Relationship Management Strategies
by Brian JonesEvent Summary
On March 18, Pegasystems announced the availability of its PegaCARECHAIN solution for complaint management. PegaCARECHAIN—currently available for the retail industry, with versions tailored to financial services, health care, and insurance to follow—is designed to enable companies to track and respond to customer complaints across the entire enterprise. Built on Pegasystems' rules-based architecture, the system aims to improve efficiency and consistency by automating much of the complaint-handling process. Additionally, reporting functionality is designed to enable companies to leverage the knowledge gained from customer complaints in order to correct defects, improve products, and avoid potential liability associated with failure to respond adequately to product deficiencies.
Market Impact/Analysis
Complaint management is a vital function for large corporations, which must interact with customers across multiple business units, sales channels, and geographical areas. At its most basic level, complaint management is the process of resolving individual customers’ complaints, so that those customers are left satisfied, and ideally continue doing business with the company. However, a sophisticated complaint management system serves additional key functions by providing organizations with an accurate picture of trends and patterns in customer complaints. This visibility helps the enterprise recognize inconsistencies or problem areas across the distribution and selling chain. It also gives a company the opportunity to fix problems with products or services at the source, rather than merely reacting and treating the symptoms. Finally, a complaint management system can provide an early warning that enables the enterprise to avoid the significant legal, financial, and public relations liabilities that can arise when companies fail to detect and remedy product defects in a timely manner. In addition to retail, complaint management systems are well suited to several other verticals—in particular, those such as health care and insurance, where liability issues and regulatory compliance are key concerns.
Standard customer-service CRM systems have some of the functionality needed for complaint management—specifically, the basic tools enabling incident creation and resolution—however, these solutions generally are not designed to carry out the specific analysis and reporting needed to provide an understanding of complaint trends. Pegasystems is entering this relatively undefined market space with the intention of providing functionality that is complementary to rather than competing against traditional contact center CRM vendors.
Implications/Conclusions
- For vendors: CRM vendors should not neglect complaint management functionality in their offerings. The cross-sell and up-sell functions that many vendors have focused on will certainly continue to have their place, but in an environment of slower economic growth, tools that drive customer-retention and loyalty are of central importance. Vendors may choose to build this functionality themselves, or go to market with a partner such as Pegasystems.
- For the enterprise: Companies generally understand the importance of effective complaint management to customer retention and loyalty. Many are also very aware of the potential liability issues that can arise from not quickly identifying and remedying product defects. However, as recent government enforcement actions against large retailers like Wal-Mart and Sears make clear, many companies do not yet have an effective mechanism for leveraging and identifying patterns in the information that comes in via customer complaints. An effective complaint management system, running alongside existing CRM solutions, will help enterprises address these issues.
Internet Strategies Latin America
by Grant SmithMarket Event
The Bogotá Chamber of Commerce formed Certicámara as a new certification authority (CA) in Colombia. Colombia's pioneering 1999 e-commerce law (Ley 527) legislated the formation of domestic entities that would be exclusive legally recognized authorities for administering public key infrastructure (PKI) in Colombia.
Market Impact
Colombia's 1999 e-commerce legislation was written after exhaustive benchmarking to create a legal foundation for electronic commerce in Colombia. Latin American legal systems predominantly rely heavily on legal codes. This differs from the case law– and precedent-oriented U.S. legal system that has successfully avoided e-commerce laws and considers regulation an e-commerce threat rather than an enabler.
The success or failure of Colombia's new certificate authority will serve as a barometer for evaluating e-commerce laws passed in other Latin American countries since 1999. As nonprofit organizations already dedicated to serving corporations in Colombia, Chambers of Commerce are logical entities to manage some aspects of PKI. Colombia's Chambers of Commerce are already efficient registrars of corporate charters and business necessities such as taxpayer IDs. Ley 527 stipulated that CAs in Colombia must have registered capital of US$1 million. No for-profit entity found it attractive to enter the market as a CA in the three years since the law was passed. Transactions enabled by legally binding digital signatures are vital for the growth of e-business in Colombia and other countries in the region.
Recommendations
- Colombia's CA should work to legalize the status of pioneering companies based in Colombia that have already generated public and private keys with recognized global CAs. We estimate that corporate e-commerce transactions in Colombia reached US$100 million in 2001 and could grow 60% in 2002 under existing market conditions.
- Corruption surveys administered by Transparency International have consistently given the Colombian business environment the low ranking of less than three points on a ten-point scale. Although the Chamber of Commerce has trumpeted its lead-lined bunker in the center of Bogotá as the epitome of security, business community doubts will build as to Certicámara's ability to protect keys from fraudulent use. Certicámara should take itself out of the key maintenance loop and rely on entities that have already built trust and track records in the international business community. Certicámara's role should be in promotion and regulation rather than direct administration of PKI in Colombia.
Wireless/Mobile Technologies
by Sarah KimEvent Summary
On March 13, Toshiba Corp. and Mitsubishi Electric Corp. announced their plans to form a joint venture to co-develop and market 3G handsets. Their joint products are expected to reach the market in the spring of 2004.
Market Impact
This is the second "wireless marriage" for Toshiba, which in November 2000 entered into a long-term alliance with Siemens to develop W-CDMA handsets for the European and Asian markets. In December, however, Toshiba terminated the agreement, leaving both parties in search of a new partner.
Mitsubishi, for its part, has seen limited success with its wireless initiatives in both Europe and the United States. Mitsubishi Wireless Communication Corp. announced last year that it would cease its U.S. wireless handset operations by the end of March 2002. More recently, its European wireless operation, Mitsubishi Electric Telecom Europe, decided to cease operations by the end of December 2002.Conclusions
- The slow commercial rollout of next-generation networks and services is prolonging the window of opportunity for handset manufacturers to participate in the future 3G handset market.
- Partnerships and joint ventures that leverage key synergies and complementary technologies is a survival tactic. This represents yet another deal of handset vendors seeking to reduce high overhead associated with developing new handsets for the emerging 3G markets. Other similar deals forged in the last 12 months include the Sony/Ericsson joint venture and the NEC/Matsushita deal.
Security Solutions & Services
by Anil PhullEvent Summary
The Yankee Group's March Report titled, "Security Industry Predictions 2002: Where the Money Will Go" revisits expectations and results for 2001 and predicts information security product industry market trends for 2002. The implosion of the technology economy in 2001 excluded much of the booming information security product industry.
Market Impact
According to Yankee Group research, enterprises will continue spending on security products and solutions to help them gain greater visibility into their overall network risks, improve control over users and systems, harden and lock down networks, provide system- and network-wide management, and improve ROI on security investments. For 2002, the Yankee Group identifies the following specific market trends:
- Managed security service provider consolidation at 50%: At a time when venture funding has vanished, many of these capital-intensive businesses are failing to execute on their business plans and up to half will be forced to close their doors. For the survivors that can attract and retain customers, there will be potential for double-digit growth.
- Enterprise-wide user permission control (UPC) systems replace legacy Triple-A systems: UPC initiatives enable secure access for corporate users to enterprise applications, effectively lowering costs and improving productivity.
- VoIP security market heats up: By late 2002, the Yankee Group predicts significant activity in the funding, testing, and trial deployment of enterprise VoIP systems incorporating next-generation, voice-specific security technologies.
- Next-generation enterprise security management systems: The requirement to configure heterogeneous security devices from multiple vendors and consistently update security policies in a highly distributed networks will drive the growth of two key market segments—security event management and security service management.
- End-to-end encryption: The enforcement of Gramm-Leach-Bliley Act provisions in 2001 and upcoming requirements posed by HIPAA in 2003 will provide new opportunities for greenfield players (such as ERUCES and Protegrity) to introduce end-to-end encryption solutions. Legacy vendors such as Computer Associates, IBM, and Network Associates will be challenged to serve this market.
Securing the Cable Infrastructure
enbav3n3, Report, March 2002, by Lindsay Schroth and Zeus KerravalaThe Role of Web Single Sign-On Services as Revenue and ROI Drivers
ibsv1n9, Report, March 2002, by Robert LancasterInternet VOD: Bringing the Box Office to the PC and Beyond
mesv6n3, Report, March 2002, by Michael GoodmanPutting the Past Behind: The CLEC Outlook for 2002 and Beyond
tsv1n4/smbtv1n5 Report, March 2002, by Courtney Quinn, Nicholas Maynard, and Michael Lauricella"Secret Agent" Software for Network Elements: There's a Mole in Your Router
tssv1n4, Report, March 2002, by Nancee Ruzicka and Sanjay MewadaWholesale Services Forecast
wcsv2n2, Report, March 2002, by Nancy BedardWireless Competition in Hong Kong: Further Consolidation Is Coming
wmapv3n2, Report, March 2002, by Christopher SlaughterUnlocking Mobile Content Services: Marketing Is the Key
wmev6n2, Report, March 2002, by Philip Taylor
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March 22, 2002
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Latin America Internet Subscriber Forecast 2001–2006March 26, 2002
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The Evolving Landscape in Utility CommunicationsMarch 27, 2002
A Canadian Market Strategies Audio Conference
Canadian Wireless/SMS ReviewMarch 28, 2002
A Convergent Communications Asia-Pacific Audio Conference
Must Broadband Languish in Australia?
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