The Yankee Group Research Notes


 Covering the week of May 7, 2002

The Yankee Group's Weekly Analysis of the Hottest Topics in the Information Technology and Communications Industries
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Table of Contents

1.   SES Americom Announces a Competitive Satellite Service—But Will It Fly?

2.

  Another Electric Utility Enters Japan's FTTH Market
3.   ArcSight Funding Confirms Demand for Security Event Management

4.

  SBC–Yahoo Nationwide Broadband Internet Access: A Gleam of Hope for Covad?
5.   Madrid Government Leads the Way for Neutral NAPs
6.   EDS's Constipated Pipeline Backs-Up Revenues

7.

  Japan's Cable Operators Fending Off DSL Competition

8.

  PeopleSoft Adds Momentum to the CRM and Employee Effectiveness Markets with New Offerings

9.

  Orange and Vodafone First-Quarter Results: Reassessing the Mobile Industry

10.

  New Product Offerings Debut at Streaming Media West That Will Boost Corporate Spending

11.

  Indian ISPs Hike Dial-up Access PricesAgain!

12.

  IBM Uncaps Its Storage Tank Virtualization

13.

  Macromedia Warms Up ColdFusion
     
    Publications for the week of May 7, 2002
    Audio Conferences
    Conference Information
    About the Yankee Group

1. SES Americom Announces a Competitive Satellite Service—But Will It Fly?

Media & Entertainment Strategies
by Mike Goodman

Event

On April 25, SES Americom, a division of Luxembourg's SES Global Company, announced that it filed a petition with the Federal Communications Commission (FCC) to offer consumers in the United States a new direct-to-home (DTH) satellite service, Americom2Home, offering video programming and high-speed Internet access.

Market Impact

Unlike Hughes' DIRECTV and EchoStar's Dish Network, which offer a subscription service to consumers, SES will lease capacity to content providers in order to offer programs and interactive entertainment directly to consumers. Some programming will be free to consumers and supported strictly by advertising, while other programming will be available on a pay-per-view or subscription basis. The new service is expected to launch in early 2004.

While DIRECTV and Dish Network, which together claimed 17.6 million subscribers at year-end 2001, are sure to note the new competition and regulatory issues cause the greatest concern. SES plans to launch a new satellite into an orbital slot recently licensed by the government of Gibraltar. The satellite will be located between existing Hughes and EchoStar orbital slots and be closer to those competing satellites than U.S. regulators have allowed in the past for fear of signal interference.

Conclusion

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2. Another Electric Utility Enters Japan's FTTH Market

Convergent Communications Asia-Pacific, Japan Market Strategies
by Koji Oki

Event Summary

On April 23, Chubu Electric Power Company announced that this fall it will enter the fiber-to-the-home (FTTH) market via its fiber-optic networks deployed in the metropolitan Nagoya area. The electricity utility is targeting 100,000 households within five years after the launch of the FTTH business.

Market Impact

Chubu Electric Power will be the second electric utility to independently enter the FTTH market without establishing a subsidiary. The first was Tokyo Electric Power Company (TEPCO), which commenced FTTH service in part of the metropolitan Tokyo area at the end of March 2002. Other electricity utilities such as Kansai Electric, Kyushu Electric, and Chugoku Electric are also positioning to provide fiber-optic–based telecom services to the residential market either by themselves or through their affiliates. FTTH market entrants are attracted by the recent government decision to ensure lower leasing costs to telecom carriers for dark fiber deployed along rivers and highways, when compared to services currently offered by the incumbent NTT.

As was the case with TEPCO, in being granted the Type I facilities-based telecommunications license, the regulator will impose on Chubu Electric Power such requirements as:

These regulatory arrangements are critical to ensure fair competition among the electric utilities that hold bottleneck facilities such as electric poles and access to end users through their electricity business and the others that do not.

Recommendations/Conclusions

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3. ArcSight Funding Confirms Demand for Security Event Management

Security Solutions & Services
by Matthew Kovar

Event Summary

Sunnyvale, Calif.-based ArcSight announced on April 10 a $9.5 million second round of funding led by Kleiner Perkins Caufield & Byers. This announcement reflects continuing investor appetite and growth potential for offerings in the security event management (SEM) software space.

Market Impact

One of the top five predictions presented in the Yankee Group's March 2002 Report, "Security Industry Predictions 2002: Where the Money Will Go," was that next-generation enterprise security management systems and specifically security event management (SEM) products would evolve and be widely adopted by the mainstream in 2002. The Report estimates that the SEM market was $18 million in 2001 and will grow into a several hundred million dollar market by 2006. These products will become the platforms of choice for enterprises that are trying to manage their end-to-end security risk.

ArcSight's funding of $9.5 million brings its total to $25.5 million and will fund further product development and marketing as well as help assure prospects of its financial stability for the next two years, and also assuages the concerns of corporations that now regret having bought new but unstable technologies during the "dot-bomb" era.

This funding will bring to over $100 million dollars what has been directed at the SEM market and will help with the overall education of enterprise users that security events must be managed not only from firewalls and intrusion detection devices but also include the information from network equipment, applications, and authentication systems, which must be incorporated into the security analysis. These efforts will help other SEM vendors including Open Service, Micromuse, Intellitactics, netForensics, e-Security, Computer Associates, Tivoli/IBM, and Cyberwolf.

Conclusions/Recommendations

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4. SBC–Yahoo Nationwide Broadband Internet Access: A Gleam of Hope for Covad?

Consumer Technologies & Services
by Imran Khan

Trend

In April 2002, SBC and Yahoo launched their co-branded dial-up Internet access in Connecticut, bringing to fruition their partnership announced in December 2001. The SBC–Yahoo dial-up service which will be available "nationwide" by mid-year followed by digital subscriber line (DSL) service in late summer.

Market Impact

SBC's plans to offer "nationwide" broadband access appear as a gleam of hope for Covad, its strategic partner for out-of-region DSL deployments. An SBC–Yahoo co-branded national DSL service will challenge the cable operators' hegemony over consumer broadband through its nationwide availability and strong content. For SBC, such an offering can leverage Covad's existing national footprint and will avoid extensive out-of-region network buildout. In addition, SBC–Yahoo will be well-positioned against national ISPs, such as AOL and MSN, which continue to lack a nationwide broadband offering. SBC's recent partnership with EchoStar, which owns stake in satellite broadband provider StarBand and is also bidding for Hughes the leading satellite-based high-speed provider, can further provide SBC–Yahoo with the opportunity to deploy broadband Internet access to rural markets both inside and outside the SBC footprint. SBC–Yahoo co-branded Internet access, has the potential of a true nationwide broadband service with superior content.

Conclusions

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5. Madrid Government Leads the Way for Neutral NAPs

Convergent Communications Europe
by Amy Rodger

Event Summary

On April 25, it was announced that an alliance of Spanish government bodies, including the Comunidad Autonoma de Madrid and the network access point (NAP) operator Terremark Worldwide, will jointly fund and launch a carrier-neutral NAP in Madrid. The NAP will serve growing IP demand in southern Europe and improve traffic exchange to Latin America. The parties have committed to invest $10 million in the project.

Market Impact

For Terremark, the new NAP will add to its portfolio of Ibero-American peering points, including NAP of the Americas in Miami and another major NAP in São Paulo, Brazil, which address the major traffic routes in the Latin American region. Between 2001 and 2006, the Yankee Group predicts a 76% CAGR in traffic between Europe and Latin America. Terremark aims to expand its NAP data centers throughout Spain, because it views the country as an important gateway into southern European and north African markets.

The Spanish governmental parties involved in the project include Comunidad Autonoma de Madrid, composed of 179 municipalities; the Madrid Chamber of Commerce and Industry; and national utility Red Electrica de Espana. Their objective is to modernize Madrid's Internet and communications infrastructure to attract more international traffic exchange. In addition, the project is hoped to increase Spanish involvement and advancement in global research and development initiatives. Terremark has worked with nonprofit organizations in the past, notably with the Brazilian research foundation FAPESP.

Another partner, Telvent Desarrollos, is providing the collocation space for the NAP at its CarrierHouse 2 facility in Madrid. This new professionally run NAP will aim to capture business from ISPs, taking service from HISPANIX, the existing Spanish NAP whose technical capabilities and quality-of-service commitments are under strain as demand grows in the region.

Recommendations

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6. EDS's Constipated Pipeline Backs-Up Revenues

Technology Management Strategies
by Carrie Lewis

Event Summary

On April 22, EDS reported first-quarter earnings one penny above analyst expectations—$0.72 a share—but the upbeat news ended there. First-quarter revenue—$5.34 billion—rose 7%, but fell considerably below EDS's 13% revenue growth expectation. The company's first-quarter net income of $354 million also fell below last year's reported performance of $446 million. EDS has pinned this shortfall on the cumulative effect of an accounting principle change—a related one-time investment gain amounting to $178 million and a $33 million of goodwill amortization—that was excluded from last year's results. Accordingly, EDS reported that net income "on a comparable basis" was $354 million, up 18% from $301 million in first quarter of 2001.

Market Impact

EDS focused on sending a positive "big picture" view of its performance to its investors, customers, competitors, and the public, but—as they say—the devil is in the details. Using accounting "magic" to inflate 2001 first-quarter results worked well last year, but taking it away this year to deflate the impact of declining revenues does not. A closer look shows that EDS's performance is not unlike that of competitors such as IBM that are being impacted by the slowdown in business (see our April 10 Research Note, "IBM Warns Business is Down: Market Is Rattled but IBM's Need to Change Its Business Approach Should Be No Surprise"). While EDS's Information Solutions business (its traditional outsourcing business) is leading EDS's revenue growth (14% revenue growth), other lines of business including Consulting (i.e., A.T. Kearney) and Product Lifecycle Management (its integrated software and services offering) are experiencing revenue declines (15% and 11%, respectively). Additionally, while EDS continues to expand its pipeline of business—$7.2 billion in contracts were signed in first-quarter—the pipeline is slowing down.

Recommendations

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7. Japan's Cable Operators Fending Off DSL Competition

Networked Business Strategies Asia-Pacific, Japan Market Strategies
by James Walsh

Trend Summary

A number of Japan's leading cable Internet operators have recently made moves to diversify and introduce new offerings such as voice, in order to compete with ADSL providers. Tokyo cable operator ITS Communications has introduced a 30-Mbps downstream connection for $45 per month, as well as a lower-end 512-Kbps connection for $22 per month. Osaka's Kintetsu Cable Network will introduce a 30-Mbps (up- and downstream) connection as early as June, and Hachiyoji Telemedia is planning a corporate IP telephony service priced at a monthly rate of $19.

Market Impact

The number of ADSL subscribers in Japan overtook that of cable Internet users during the fourth quarter of 2001, and has been pulling away since. Since last September, new DSL subscriber gains have averaged between 200,000 and 300,000 per month, compared with around 60,000 for cable Internet. The cable environment is still very diffuse, with more than 250 companies operating throughout the country. Many are small stand-alone players that do not have the financial resources to upgrade their infrastructure to support high-speed Internet traffic, let alone to develop value-added services. By contrast, DSL operators can provision services more quickly and cheaply; and, as they expand service areas, they are increasingly competing head-to-head with cable operators. The new cable services outlined will enable operators to fend off the challenge from DSL (and FTTH, as this becomes more widespread), and reduce churn. We expect that other operators will make similar moves over the next few months.

Conclusions/Recommendations

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8. PeopleSoft Adds Momentum to the CRM and Employee Effectiveness Markets with New Offerings

Customer Relationship Management Strategies
by Devon Shea

Event Summary

On April 29, at the company's Leadership Summit 2002 in Las Vegas, PeopleSoft unveiled several new business applications. For the CRM market, PeopleSoft announced additional industry solutions for government, insurance, energy, and high tech. The company also announced three new solutions focused on overall employee management, including enterprise learning, performance management, and incentive management.

Market Impact

As many software companies face the reality of dwindling licensing revenues, these announcements show PeopleSoft's desire to expand their vertical and enterprise offerings. Momentum behind learning and employee productivity solutions, specifically, has been building steadily due to the additional licensing revenue associated with being on every employee desktop. This is in opposition to a typical CRM deployment that only touches roughly 30% of an organization, or traditional HR applications that are reserved for mostly back-office functions.

Siebel will take notice of both announcements, as the company has a strong track record for being first-to-market in providing vertically relevant solutions in the CRM space, and more recently, has also ventured into human capital management (HCM) realm with the release of their Employee Relationship Management (ERM) solution. While Siebel's employee portal now covers a broad range of functions (including tools for e-learning and performance management), PeopleSoft has long been recognized as the leader in developing human resources and workforce management applications. Tight integration of CRM (and now HCM) solutions with their traditional HR and finance applications, such as accounting and payroll, enable an even more cohesive front-office and back-office offering.

Implications

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9. Orange and Vodafone First-Quarter Results: Reassessing the Mobile Industry

Wireless/Mobile Europe
by Farid Yunus

Event Summary

In a week that saw more gloom and doom emerging from the telecom industry, Orange provided mixed but generally encouraging news in its results for the first quarter of 2002. Its announcement on April 30 followed the release of Vodafone's preliminary figures on April 25, which also gave cause for cautious optimism.

Market Impact

With more than 140 million mobile users between them, Vodafone's and Orange's results are always eagerly awaited as benchmarks for the mobile industry as a whole. Both groups posted customer growth of 22% over the last 12 months, with first-quarter turnover for Orange up 16% on the same period in 2001. Vodafone has yet to release revenue figures, but with ARPU stabilizing and a 27% increase in turnover for the first six months of the year, a similar annual increase is expected. By comparison, group revenues at T-Mobile rose by only 10% quarter-on-quarter, with its user base growing by only 12% (excluding VoiceStream, which was only consolidated in 2002).

Efforts to improve the subscriber mix are yielding results, with the ratio of contract versus prepaid users increasing in most markets. Where doubts do arise is in the contribution made by mobile data to service revenues. For Vodafone, this rose by three percentage points in the year to March, bringing the group ratio to 11%. Orange reported a similar contribution in the UK but lower overall, as it lacks a Japanese presence (Vodafone's J-Phone posted 15% of revenues from data services). The bulk of data revenues is also still being generated by text messaging, with other services (e.g., WAP, GPRS access) generally contributing less than 1%. At the current rate, data will account for 17% of Vodafone's service revenues by March 2004, falling short of the company's stated goal of 20–25% by that time.

Conclusions/Recommendations

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10. New Product Offerings Debut at Streaming Media West That Will Boost Corporate Spending

Internet Business Strategies
by Paul Ritter

Event Summary

The Streaming Media West conference was held in Los Angeles April 23–26. Several new low cost products launched at the show have significant potential to speed up spending on streaming media–related communications in the corporate marketplace over the next 12 months by making streaming solutions more affordable to firms outside the realm of large enterprises.

Market Impact

Several streaming software packages launched during the show give significant control and in-house development capabilities to developers of corporate streaming media programming. These packages include Cauldron v.1.0, a software product from N.Y.-based Sorceron; a suite of turnkey streaming services from Calif.-based VitalStream; and a self-publishing software product line called Visual Communicator, from Calif.-based Serious Magic that costs between $100 and $150.

Cauldron, priced at just under $1,000, provides a means of creating and delivering high resolution streaming media communications and presentations at lower bandwidth than usually required. This is accomplished by encoding components individually rather than encoding an entire video presentation. Streaming provider Sorceron has partnered with VitalStream to provide smaller firms with a turnkey solution for both developing and delivering streaming media communications.

The impact of rich-featured, low-cost streaming software and Webcasting programs will now bring streaming media services to the desktops of both Fortune 5000 firms and thousands of small to medium enterprises that want to create and distribute rich media communications in-house.

Conclusions and Recommendations

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11. Indian ISPs Hike Dial-up Access Prices—Again!

Networked Business Strategies Asia-Pacific
by Aditya Puri

Event Summary

Various ISPs in India have recently announced progressive increases in access rates, primarily on their unlimited dial-up packages. More notable among these announcements is the tariff hike announced by Satyam Infoway, India's first private ISP and currently one of the biggest as measured by number of subscribers.

Market Impact

As mentioned earlier, the most dramatic increases pertain to the prices for the unlimited access packages. While Satyam's customers could previously subscribe to a one-month unlimited package for Rs. 369 (US$7.50), they will now be charged Rs. 599 (US$12.24) for the same product, an increase of approximately 62%; unlimited access for a 12-month period will increase from Rs. 3,999 to Rs. 6,399 (US$81.73 to US$130.78)—a 60% price increment. It is important to note that this increase is on the heels of another price increase late last year.

Most ISPs, especially the more established ones, typically operate in lockstep and closely track and mimic tactics. This occurred when the last price increase was announced, and remains true this time around with definite hikes announced by CalTiger, another large ISP that has recently discarded the free-access ISP model.

Recommendations/Conclusions

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12. IBM Uncaps Its Storage Tank Virtualization

Enterprise Computing & Networking
by Jamie Gruener

Event Summary

IBM unveiled its storage software roadmap for the coming year April 23 with a heavy emphasis on its virtualization strategy for both file- and block-level virtualization. The disclosure of this strategy came just a week after IBM agreed to collaborate on its virtualization efforts with storage competitor Hitachi in an alliance. The announcement is significant for the storage market because of IBM's positioning of storage virtualization, a technology that ultimately is supposed to assist end users in abstracting and simplifying the physical attributes of storage. IBM hopes to ship the new virtualization technology in 2003, split between a block-level virtualization engine and a file aggregation technology.

Market Impact

IBM has alluded to its "Storage Tank" virtualization technology for close to a year, and a further disclosure of its architecture signifies that it is getting closer to releasing it. The market impact of IBM's announcement could include helping the industry pinpoint a standard way to handle virtualization, and IBM has mapped this technology into joint efforts underway with Hitachi at the Storage Networking Industry Association (SNIA) to come up with a common way to do storage management. By joining with Hitachi to standardize virtualization as part of open storage management, IBM is pushing the hands of Compaq/HP and EMC to be more definitive about their virtualization strategies and how virtualization will end up being standardized at the industry level. IBM has become a strong advocate for Common Information Model (CIM) as the standard API for storage management, and will support CIM for its virtualization products. CIM is also gaining the support of other members of SNIA, including EMC and Sun. The IBM virtualization strategy involves to layers: block-level virtualization to provide storage pooling and file aggregation specifically offered via the Storage Tank technology. Both technologies will be based on Linux and be delivered to customers as server appliances that can be clustered together. Storage Tank is essentially a SAN file system that provides an abstraction layer between application servers and storage.

Conclusions

  • Enterprises should pay close attention to IBM's and others' efforts to standardize storage management using CIM. IBM has made the right moves in its work with Hitachi and SNIA to standardize both virtualization and storage management APIs. Customers must grill their preferred storage vendors about their strategies to adopt CIM, which could end up becoming the way customers ultimately can manage multiple storage systems and applications.

  • IBM's announcement on storage virtualization helps validate the growing role the technology plays in storage management. The Yankee Group forecasts the virtualization market to grow to $1.1 billion in 2005.

  • IBM's storage virtualization strategy lacks the context of a larger storage strategy similar to EMC's AutoIS and Compaq's ENSA visions. IBM still needs a clear vision to accelerate its growing success in the storage market. Little was stated about how this virtualization technology will be taken advantage of by its Tivoli storage management group.
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    13. Macromedia Warms Up ColdFusion

    Application Infrastructure & Software Platforms
    by Robert Perry

    Event Summary

    On April 29, Macromedia announced ColdFusion MX, an update to the early Web application platform originally offered by Allaire. ColdFusion MX is a development platform that runs on J2EE application servers.

    Market Analysis

    The success of Java as a server development language has raised questions about the future of ColdFusion. ColdFusion was very successful as a development and deployment platform for Web applications. It was an early entrant and offered a easy to use scripting language that worked well for many developers. Today, it enjoys the support of a large developer community and a host of third-party applications. A 2001 Yankee Group survey showed that it remained a popular corporate application platform with 13% of respondents indicating they were running applications on ColdFusion.

    Yet, it wasn't Java and everyone is talking about Java, .NET, and Web services. ColdFusion seemed destined to gradually fade away as these newer development platforms continued their momentum. ColdFusion MX not only breathes life into ColdFusion, it applies it strengths in ease of use and rapid application delivery to the harder to use J2EE platform. ColdFusion developers can transfer their skills to the Java platform seeing the benefits of its highly scalable architecture.

    Conclusions/Recommendations

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    Publications for the week of May 7, 2002

    The Evolution of Price Modeling: From Billing to Dynamic Transaction Management
    bpasv3n5, Report, April 2002, by Paul Hughes

    Case Studies in Web Care Support: Evolving an Effective Customer Interaction Strategy
    crmv4n7, Report, April 2002, by Devon Shea

    Security Event Management: A New Market Emerges for Solving Enterprise Security Management Headaches
    sssv2n4, Report, April 2002, by Matthew Kovar, CFA

    Interconnection Software Solutions: Darwinian Dynamics Prompting Vendor Market Evolution
    tssv1n6, Report, April 2002, by Sharon Ballard

    Wireless Corporate Account Programs: Carrier Efforts to Capture Business Users
    wmsv3n6, Report, April 2002, by Roberta Wiggins

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    Audio Conferences

    May 14, 2002

    A Wireless/Mobile Technologies Audio Conference
    Device Convergence: State of the Market Present and Future

    May 15, 2002

    A Media & Entertainment Strategies Audio Conference
    Digital Audio Broadcasting: Tuning into New Business Opportunities

    May 16, 2002

    A Small & Medium Business Technologies Audio Conference
    The Adoption and Impact of Broadband on Small and Medium Businesses

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    Conferences

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    Click here to view the Yankee Group's upcoming Conference Schedule online

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