NPD e-VISORY® REPORT SHOWS OFFLINE
SALES BENEFIT FROM ONLINE BROWSING
PORT WASHINGTON, NEW YORK, July 17, 2001 -
While online sales may not be increasing at the same rate they once
were, shoppers are still surfing the Web. Ninety-two percent of
online consumers use the Internet to shop and/or purchase online,
according to E-Tailers vs. Retailers, the newest e-Visoryâ
report published by leading marketing information provider, The NPD
Group, Inc. The report shows that even those consumers who aren’t
making purchases haven’t made a purchase online are still influenced
by what they see on retailers’ Websites.
Eighty-four percent of occasional buyers, those
who say they have made an online purchase only once in the past six
months or less often, describe their usual use of the Internet for
shopping as "I usually shop online and go offline to purchase."
"Measuring online sales alone cannot capture the
full benefit of a retailer having an Internet presence. We know that
even consumers who don’t typically purchase online are using
retailers’ Websites to browse and decide what to buy," commented
Pamela Smith, vice president of NPD online research. "Although it
may not result in a purchase at that time, it could translate
directly into an offline sale."
How online shoppers describe their typical use of
the Internet for shopping
|
All Shoppers |
Percentage |
|
Shop Online, Purchase Offline |
51% |
|
Shop Online, Purchase Online |
40% |
|
Shop Offline, Purchase Online |
9% |
Source: NPD Online Research, May 2001
E-Tailers vs. Retailers also focuses on consumers’
reaction when presented with more than one way to purchase from
particular channels. Consumers who currently shop at mass
merchandisers say they will likely remain more loyal to traditional
store locations for future purchases, while others who have
traditionally shopped through catalogs say they are turninging to
the Web to make more purchases.
For more information or to purchase the e-Visory
Report, contact Danielle Biondo at 516-625-2351, or by e-mail at
danielle_biondo@npd.com.
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